Zomin raises $ 21 million to make technical content accessible to customers

Zoomin, a company that develops a platform for accessing technical content, announced today (Wednesday) that it has raised $ 14 million as part of Round A. Expansion. The expansion round was attended by Samers and the investment arm of Salesforce, which already invested in the first part of Round A in 2018. When they were joined by the Viola Growth Fund, as a new investor. Zomin, originally formed as a bootstrap without outside fundraising, has raised a total of $ 21 million to date.

Zumin’s cloud platform is used by companies like MasterCard, McAfee and Dell. The company’s platform processes technical content of companies from different sources and makes it accessible to end customers of those organizations through the home portal, support site, forums, customer service center and within the product itself. According to Zomin, the use of the platform helps customers reduce applications for support tenders by more than 60% and contributes to improving satisfaction and creating a culture of self-service.

“The company’s technical and boring information is really golden for us and we use it to improve the user experience of the organization’s customers. The first thing we do is group all the material into one place. Then we present it in short answers, so you don’t have to read long and tedious documents. “We personalize to tailor it to specific users. We want to proactively give the information to customers who browse the company’s website or app, to save them a call to customer service,” Gal Oron, CEO of Zomin, told Globes.

Zomin was founded in 2016 by Oron, Hanan Salzman and Joe Gelb and employs about 85 people in Israel, New York and London. The current recruitment will be used by the company to expand sales activities throughout the United States, Europe and Asia, along with the recruitment of engineers and research and development positions at headquarters in Israel.

“The age of digital transformation has finally reached technical information,” said Amit Karp, a partner at the Bessemer Foundation. “Zomin is the only company that allows organizations to leverage existing technical content as a strategic asset that improves customer satisfaction and ease of use when using the product.”

“Zumin’s artificial intelligence-driven knowledge platform enables companies to uncover the hidden treasure in the technical information in their products,” said Rafi Carmeli, a partner at Viola Growth. Instant value generation from the platform. “