Partner customers are complaining about the compensation that Partner provides to its customers for the national malfunction that has been going on with some of them since last Thursday. The glitch, which some customers claim they are still experiencing, although Partner claims to fix 100% of the glitch, prevented viewers from switching to Partner TV content channels.
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Partner decided that the compensation will be horizontal to all customers in the form of three free movies in the company’s VOD library (a benefit worth NIS 20 per movie) – a benefit that is relevant to all viewers – as well as viewing the Big Brother channel and the Turkish series channel. . The benefit will be from today for a month.
“The fault has not been repaired and the compensation is completely irrelevant. Please update when you will actually repair the fault, and appropriate compensation for this is a credit according to the number of days the channels did not work,” Dor, a partner of Partner, wrote on the company’s website an hour ago. And another customer, Sivan, wrote two hours ago cynically: “Wow. Thank you so much for fixing the problem and giving us such pampering compensation! It’s just a pity I can not enjoy it because the TV again! Does not work !!”.
Naor, another client, resented Partner’s compensation in the form of channels that did not interest him. “Win us a Russian channel or a channel with Turkish series or the Big Brother channel? On what basis do I state that I even watch these channels? Excuse me, dear partner, but the compensation should be monetary, as you take money, you will know to return it when there is damage. With the company representative, the general credit for the total benefits is NIS 130, so at least they will be fair with the customers and will receive half of the amount. ”
“It does not make sense that we did not receive service and pay for it,” resents another customer. And another customer also responded: “Ridiculous compensation. Just a joke. Giving something just to get out of hand. I have no interest in Big Brother and certainly not in Turkish series.”
Apparently, it was not a communication or Internet malfunction but the estimates are that it was a malfunction in Partner TV’s broadcast system, one of the components of which failed and did not respond, and therefore did not allow Partner to switch and watch content.
Had it been a communication malfunction, it is estimated that viewing non-Partner channels would also have been avoided by customers. But in practice, customers could watch through apps like YouTube and Netflix using Partner’s converter. Ironically, Partner even advised its customers during the glitch days to watch other apps. “Until the service returns to full integrity, we suggest you watch the live broadcast of Rainbow, Network and here channels through the apps that continue to work as usual. In addition, all the apps in the converter, including Netflix, YouTube and more, also work as usual.”
Last night, Partner wrote on her Facebook page: “The TV service glitch has been fixed, and can already be watched properly. We remember it is our responsibility to provide a great viewing experience for our customers. Unfortunately, this has not happened in the last few days. Starting tomorrow (13.1) A month for all Partner TV customers … This is a significant benefit, which includes three films for free ordering, the Big Brother channel, the premium Turkish drama package and the Russian channels package. ”