Menora Mivtachim Group reports the launch of a new personal website for the group’s customers. The new website is more innovative, user-friendly and easier, more accessible, more digital, more services and provides a winning customer experience. The site introduces customers to the variety of products they have in the Menora Mivtachim Group and allows them to perform a wide range of operations digitally and quickly in a simple manner.
In the field of savings: Customers enjoy a personal return calculator for calculating their personal returns on products, the option to change the investment route digitally and quickly, a breakdown of the distribution of deposits in the various savings products and everything in simple and clear customer language.
In the field of car insurance: Customers can renew their car insurance digitally. The site lists the various service providers and arrangement garages for the customer’s car brand.
The site makes digital services accessible such as: Calculation of health insurance benefits due to the insured, presentation of data and financial transactions by year and more.
The site services more and automatically connects the insurance agent while sending a message to them: to customer requests, such as: adding coverage and policyholders in the policy, updating details and requesting loans, etc ..
In addition, add a smart DATA-based personal component that allows you to present personal messages and / or relevant offers to customers with motivation for action, while identifying and associating with the agent and forwarding the offer to him.
In this framework, add a component called “customers like you” – an area where customers are presented with similar products that exist for customers with similar characteristics and which they own.
The site presents the customer with a variety of existing and open processes such as: Claims, redemption, change of route, loans, etc ..) and recently completed treatment requests and presentation of the latest status.
The site is adapted to mobile devices and various screens in a responsive manner.
The site is developed using advanced technological tools that provide the information quickly and with high availability.
Moshe Morgenstern, Deputy CEO and Director of Information Systems and Technology:
“We are launching the new website for Menora Mivtachim Group’s customers today and this is real news for the group’s customers. In the future as well. “