After several Google users across the globe encountered a bug while accessing Google Assistant, it is reported that the internet giant has now resolved the issue. According to a report by 9to5Google, last week, a small subset of users were unable to access the voice assistant on their Android smartphones and other Google devices. As for the smart displays, users had reported seeing four Google Support dots spinning non-stop. In a Google-powered smart speaker, users, on the other hand, said the speaker said “something went wrong” or “there is a glitch”, which caused all these devices to be -made.
The report said while some users were able to rewrite their voice, others were not. The issue had affected both first- and third-party devices, such as the Nest / Max hub, Google Home, JBL Link View and Insignia alarm clock. Users have complained that they were unable to navigate beyond the “Set up Google Assistant” screen because they are getting a “Cloud connection problem”.
It did not seem to help to uninstall the last update for fear of the mobile app or resetting the hardware for fear of the smart speakers and the smart displays. The report said the issue with Google Support appeared to have arisen a few days after the massive outage earlier this month. But, now, the company has resolved the issue. While some users had the bug fixed automatically, others reportedly received a message from Google Nest where they provided a code for tagging feedback.
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Google reveals the root cause of sorrow
Last week, Google also revealed that they had identified the main purpose of the exit and said that the company is taking immediate steps to improve the performance and accessibility of the platform develop. The outcry occurred due to a technical error resulting from an error in the user ID system as a result of moving devices to a new storage system. The American tech giant has said that some of the machines it was moving to a new quota system were left in their place causing the outage.
Google has apologized for the mistake made by customers affected by their services or businesses during this event. The company said, “We will handle any event that has a significant impact on the accessibility and reliability of our customers, particularly those that span multiple sectors. We are conducting an in-depth investigation into the incident and will make the changes that come from that review as a priority for us in Google Engineering ”.
(Image Credit: AP)
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