More global shoppers were shopping online this holiday season than ever before. According to data collected by payment company ACI Worldwide (NASDAQ: ACIQ), e-commerce transactions jumped 24% in December 2020 compared to 2019.
Buyers who enabled customers to buy online and build in store (BOPIS) prior to the pandemic in particular, with a 70% increase in volume and a 58% increase in value compared to 2019.
“In 2020, we saw the largest pandemic of the largest number of merchants implementing the BOPIS delivery channel for the first time in one year,” said Debbie Guerra, executive vice president of ACI Worldwide. “We expect this channel to increase as more customers become accustomed to the convenience of buying at home and the pace of in-house construction. However, this is also a way to keep a close eye on fraud, as these same benefits are attractive to fraudsters. ”
BOPIS saw an increase in fraud, with a 7% increase in fraud attempts compared to just 4.6% for other delivery channels.
Trends in the gaming sector increased 90%, possibly as a result of more people seeking activity at home and getting support from new gaming token releases from both Sony and Nintendo. Retailers saw a 31% rise in transactions in December.
Overall, global Q4 e-commerce transactions increased 19% compared to Q4 2019. U.S. transactions rose 14%, ACI said, with the UK posting a 28% increase. Globally, the sales share was up 48%.
Non-fraudulent shipping costs increased 26% in December, ACI said, driven by shipping delays.
“Non-fraudulent costs continue to rise from the low seen in April 2020,” said Guerra. “As in previous years, porch pirates were active in 2020, which impacted on the rise in non-fraudulent costs as fraudsters track delivery trucks. In addition, consumer delays in customer delays over the holiday period as well as a background of product processing and product return orders have also contributed to the increase in non-product costs. foill. ”
Not surprisingly, the travel and ticketing categories declined sharply, falling by 27% and 76%, respectively.
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