Microsoft advises people running these versions of Windows 10 to update to Windows 10 Update May 2020 or October 2020 Update.
If you are in this group of affected Windows 10 users you should have received a pop – up message that says: “Your version of Windows 10 will end service soon. Click to download a newer version of Windows 10 to stay supported “.
However, as Windows Latest reported, some Windows 10 users have reported that they cannot update when they click on this message.
The reason behind this is compatibility and protection issues that caused the major updates not to be delivered to some devices.
As one Windows 10 user reported that they received a message when they tried to update which said: “Windows 10 Update May 2020 is on its way. As soon as your device is ready, you can see the update available on this page “.
If you are running Windows 10 version 1909 or lower and do not have the option to update you will need to update manually.