Giraffe Animoji on Apple Watch SE.
David Phelan
The latest software update for the Apple Watch was released in just a few hours – full details here. But unlike other updates, watchOS 7.3.1 only showed up for a select group of Watch models, most notably Series 5, first unveiled in 2019, and an amazing addition model last year, Apple Watch SE, which appeared at the same time as Series 6.
The release was limited because the cost of SE and Series 5 Watches was only affected by cost, and just what Apple calls a “very small number of customers” at that point.
The beast that caused this, though not widespread, is evil. In those cases, the Apple Watch refused to pay a fee after entering Power Reserve mode, and the recent update was designed to fix this bug.
Of course, if your Guardian has already entered Power Reserve mode and refused to return to normal service, that update is of no use – although it is certainly advised to use SE and Series 5 who have their watches so far got the case.
Apple’s advice to affected users is that they should put the Guard on the charger and leave it there to do its job for 30 minutes. If it gets over, happy days, even if that refreshes pronto, okay?
But if it does not update after that time, Apple has another solution, as revealed in a new supporting document.
This says you need to contact Apple Support (here) and send the Watch to Apple for repair. Apple sends you a box to send the Guard to them. The Guard will first be inspected to make sure it is eligible but by assuming the repair is free.
You can set up this repair online, by phone or online chat.
If you are as dependent on your Apple Watch as I am, you will want it to work again as soon as possible.
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