Google says it has resolved an issue that caused Gmail and other Android apps to stop for some people on Monday. The problem seems to have originated from a bug in a previous version of Android System WebView, a system component that allows Android apps to display web content.
To put things right, the tech giant said that people should go to Google Play to update Android System WebView and Google Chrome.
Here are the steps Google has taken:
1. Navigate to the Play Store app
2. Search for Android System WebView
3. Select the “Update” option
4. Repeat these steps for Google Chrome
Problems with Gmail and other Android apps began to appear on Monday afternoon and lasted about seven hours, according to the Google status dashboard for Gmail. Many people turned Twitter and Reddit to report a problem with Android apps falling apart, involving Samsung and Pixel phone owners.
“We’re sorry for the inconvenience, and thank you for your continued patience and support,” said Google in a recent update to its Gmail status dashboard. system reliability is a top priority for Google, and we are making continuous improvements to improve our systems. “
While Google was fixing the problem, some people found that uninstalling the buggy version of WebView provided a temporary solution. Samsung support account on Twitter even people who have taken that step.
If you used this workflow while waiting for Google to fix the problem, you should reinstall WebView to get your phone back to full functionality, as well as a Chrome update. It’s important to keep apps up to date.